Contextual inquiry is a User Centered Design (UCD) technique where you interview the user in context of their work while they perform real tasks. A saying we often hear in design studios and product labs these days is to “fall in love with the problem.” In my opinion, the best way to start that relationship is […]
Another eventful, productive, and at times tumultuous year rapidly comes to a close, and as January looms…. I reflect on another twelve months spent navigating the enterprise UX research trenches, and wonder: What advice do I have for those who might be new to these trenches? Noted below are some key strategies that have helped […]
There is a new pot in town, in case you haven’t heard. It’s called… Instant Pot. This new pot wasn’t created by chefs or an existing cookware vendor. Instead, some resourceful networking and telecommunications engineers decided to create a pot employing the latest technology, to create the best cooking experience. These brilliant and inspired engineers […]
A few months ago, I was asked by my son’s kindergarten teacher to share what I did after I dropped my son off at school. I had to follow on the heels of one mother who is the vice principal at the middle school in the district, and another who is a professional stylist for […]
While flipping through random TV stations the other night, I found myself landing on an episode of Undercover Boss. If you haven’t seen the show before, the premise is this: a powerful corporate executive, usually one that leads a multi-million dollar company, disguises him (or herself) and goes undercover to discover certain realities about the […]
“The Light — It’s Always Been There. It’ll Guide You.” My career as a User Experience Professional materialized by way of a nontraditional route. I came not from a design or psychology background, like many of my UX peers, but rather arose from the dark side–a place where design knowledge is scarce. A long time […]
HCM Experience 